Lumetra Return, Replacement & Warranty Policy

Last Updated: June 2026

At Lumetra, we stand behind the quality of our products. Every purchase is backed by our commitment to customer satisfaction.

🔄 7-Day Replacement Guarantee

You may request a replacement within 7 days of receiving your order if:

✅ Product arrives damaged

✅ Wrong product received

✅ Manufacturing defect

✅ Product not functioning properly upon arrival

🛡️ 6-Month Warranty Coverage

Selected products purchased from Lumetra are covered by a 6-Month Limited Warranty against manufacturing defects.

Covered Under Warranty

✅ Charging issues caused by manufacturing defects

✅ Power bank battery defects

✅ Earbud connectivity defects

✅ Headphone speaker defects

✅ Product malfunction during normal use

Not Covered Under Warranty

❌ Physical damage

❌ Water or liquid damage

❌ Accidental drops

❌ Misuse or improper handling

❌ Unauthorized repairs or modifications

❌ Normal wear and tear

💰 Refund Policy

Refunds are available only when:

• A replacement product is unavailable.
• The issue is confirmed as a manufacturing defect.

Approved refunds are processed within 3–7 business days via bank transfer.

📦 Warranty Claim Process

1. Contact Lumetra Support.
2. Provide your order number.
3. Send photos or videos showing the issue.
4. Our team will review the claim.
5. If approved, a repair, replacement, or refund will be arranged.

🚚 Delivery Information

✅ Cash On Delivery Available

✅ Islandwide Delivery

✅ Fast Dispatch

✅ Secure Packaging

📞 Contact Information

Lumetra

📧 shenal.lumetra@gmail.com

📱 WhatsApp: +94 74 296 60 49

🌐 www.thelumetra.com